Frequently Asked Questions

  • Do you accept insurance at Guided Journeys Wellness?
    Yes. Guided Journeys Wellness accepts various insurance plans verified through Headway. Headway confirms benefits, copays, and coverage prior to your first session.

    What insurance plans do you accept?

    Guided Journeys Wellness PLLC currently accepts the following insurance providers:

    Aetna, Anthem Blue Cross and Blue Shield, Ascension, Blue Cross and Blue Shield of Texas, Carelon Behavioral Health, Cigna, Horizon Blue Cross and Blue Shield of New Jersey, Independence Blue Cross Pennsylvania (Virtual National Network), Oscar, Oxford, Quest Behavioral Health, and United Healthcare.

    Do you offer private-pay options?
    Yes. Guided Journeys Wellness offers private-pay options for clients who prefer not to use insurance or whose plans are not accepted through Headway.

    How does billing work?
    At Guided Journeys Wellness, all insurance billing and statements are managed through Headway. Private-pay clients are billed securely through the Sessions Health portal.

    Do you offer sliding-scale rates?
    Guided Journeys Wellness may offer limited reduced-rate options based on individual circumstances, including financial need and availability.

    • How do I become a new client at Guided Journeys Wellness?
      Insurance clients can begin by completing benefit verification through Headway. Private-pay clients can book directly through the secure Sessions Health client portal. Both links are available on the Contact page.

      Where do sessions take place?
      All sessions at Guided Journeys Wellness are conducted online through a secure, HIPAA-compliant video platform.

      What can I expect in my first session?
      The initial intake session is 50–55 minutes and focuses on your background, current concerns, and goals to support development of an individualized treatment plan.

  • How do I book an appointment with Guided Journeys Wellness?
    Appointments with Guided Journeys Wellness are scheduled through our secure online client portal. Clients can view availability and book sessions directly through the website.

    Does Guided Journeys Wellness provide immigration psychological evaluations?
    Yes. Guided Journeys Wellness provides professional immigration psychological evaluations for legal cases, including asylum, VAWA, U-Visa, and hardship waiver cases. Evaluations are conducted with clinical integrity and cultural responsiveness.

    What therapy services are available at Guided Journeys Wellness? Guided Journeys Wellness offers individual virtual therapy for adults and teenagers, addressing anxiety, stress, life transitions, relationship concerns, self-esteem, and emotional wellness. Services are trauma-informed and culturally responsive, providing a supportive space tailored to each client’s unique needs.

    Are virtual therapy sessions offered at Guided Journeys Wellness?
    Yes. Guided Journeys Wellness provides secure telehealth therapy sessions to clients located in Texas, Colorado, and South Carolina.

    Immigration psychological evaluations for legal cases
    Guided Journeys Wellness provides immigration psychological evaluations for legal cases, including asylum, VAWA, U-Visa, and hardship waiver petitions.

    Online therapy for anxiety and life transitions
    Guided Journeys Wellness offers online therapy for anxiety and life transitions through secure telehealth services led by a licensed clinical social worker.

    Do you offer coaching and consultation services?
    Yes. Guided Journeys Wellness provides non-clinical coaching and consultation services focused on personal development, career clarity, confidence building, and professional growth. These services are available to adults nationwide and are not therapy or mental health treatment.

    Is Guided Journeys Wellness affiliated with ketamine-assisted therapy or guidedjourneys.com?
    No. Guided Journeys Wellness PLLC is NOT affiliated with guidedjourneys.com or any ketamine-assisted or psychedelic therapy providers. Guided Journeys Wellness offers virtual therapy, coaching, consultation, and immigration psychological evaluations only.

  • Do you offer evening or weekend appointments?
    Yes. Guided Journeys Wellness offers evening sessions, and limited weekend availability may be offered based on scheduling and demand. Current openings can be viewed through the client portal.

    How do I reschedule or cancel an appointment?
    Appointments can be canceled or rescheduled through the Sessions Health client portal. A minimum of 24 hours’ notice is required to avoid a late cancellation fee.

    What happens if I miss a session?
    Missed sessions or late cancellations may result in a fee. Full policy details are outlined in your intake paperwork.

    How far in advance can I schedule sessions?
    Clients may schedule sessions in advance through the client portal based on availability.

    Is there a waitlist if no appointments are available?
    Yes. If current availability is full, clients may request to be added to a waitlist and will be contacted if an opening becomes available.

    Can I request a specific appointment time each week?
    Recurring appointment times may be requested based on availability but are not guaranteed.

    What if I’m running late to my session?
    Sessions will still end at the scheduled time to respect client and provider schedules. Late arrival does not extend session length.

    What happens if there is a technical issue during my session?
    If technical difficulties occur, the session may continue by phone or be rescheduled, depending on the situation.

    Do you send appointment reminders?
    Yes. Automated appointment reminders are sent prior to scheduled sessions.

    What is your policy for holidays or provider time off?
    Clients will be notified in advance of any planned closures or schedule changes.