Frequently Asked Questions

  • Guided Journeys Wellness TX is a virtual therapy practice led by a licensed clinical social worker providing online therapy, immigration psychological evaluations, and non‑clinical coaching services. Services are offered through secure telehealth to clients located in Texas, Colorado, and South Carolina.

  • Do you accept insurance at Guided Journeys Wellness?

    Yes. Guided Journeys Wellness PLLC accepts a variety of insurance plans through Headway. Headway verifies benefits, copays, and coverage prior to your first virtual therapy session.

    What insurance plans do you accept?

    Guided Journeys Wellness PLLC currently accepts the following insurance providers through Headway: Aetna, Anthem Blue Cross and Blue Shield, Ascension, Blue Cross and Blue Shield of Texas, Carelon Behavioral Health, Cigna, Horizon Blue Cross and Blue Shield of New Jersey, Independence Blue Cross Pennsylvania (Virtual National Network), Oscar, Oxford, Quest Behavioral Health, and United Healthcare.

    Do you offer private-pay options?

    Yes. Guided Journeys Wellness offers private-pay therapy options for clients who prefer not to use insurance or whose plans are not accepted through Headway.

    How does billing work?

    All insurance billing, claims, and statements are managed through Headway. Private-pay clients are billed securely through the Sessions Health client portal.

    Do you offer sliding-scale rates?

    Guided Journeys Wellness may offer limited reduced-rate options based on individual circumstances, financial need, and availability.

  • How do I become a new client at Guided Journeys Wellness?

    Insurance clients can begin by completing benefit verification through Headway. Private-pay clients can schedule directly through the secure Sessions Health client portal. Both options are available on the Contact page of the website.

    Where do sessions take place?

    All therapy sessions at Guided Journeys Wellness PLLC are conducted online through a secure, HIPAA-compliant telehealth platform.

    What can I expect in my first therapy session?

    The initial intake session is approximately 50–55 minutes and focuses on your background, current concerns, and therapy goals to support the development of an individualized treatment plan.

  • How do I book an appointment with Guided Journeys Wellness?

    Appointments with Guided Journeys Wellness PLLC are scheduled through a secure online client portal. Clients can view availability and book virtual therapy sessions directly through the website.

    What therapy services are available at Guided Journeys Wellness PLLC?

    Guided Journeys Wellness PLLC offers individual virtual therapy for adults and teenagers addressing anxiety, stress, life transitions, relationship concerns, self-esteem, emotional regulation, and overall mental wellness. Services are trauma-informed and culturally responsive.

    Are virtual therapy sessions offered at Guided Journeys Wellness?

    Yes. Guided Journeys Wellness provides secure, HIPAA-compliant virtual therapy sessions to clients located in Texas, Colorado, and South Carolina.

    Who provides therapy at Guided Journeys Wellness?

    Guided Journeys Wellness PLLC is led by a licensed clinical social worker providing online therapy through secure telehealth services.

    Do you offer online therapy for anxiety and life transitions?

    Yes. Guided Journeys Wellness offers online therapy for anxiety, stress management, and life transitions through secure telehealth services.

  • Do you offer evening or weekend appointments?

    Yes. Guided Journeys Wellness offers evening appointments, with limited weekend availability based on scheduling and demand. Current availability can be viewed through the client portal.

    How do I reschedule or cancel an appointment?

    Appointments can be canceled or rescheduled through the Sessions Health client portal. A minimum of 24 hours’ notice is required to avoid a late cancellation fee.

    What happens if I miss a session?

    Missed sessions or late cancellations may result in a fee. Full policy details are provided in your intake paperwork.

    How far in advance can I schedule sessions?

    Clients may schedule therapy sessions in advance through the client portal based on provider availability.

    Is there a waitlist if no appointments are available?

    Yes. Clients may request to be added to a waitlist and will be contacted if an opening becomes available.

    Can I request the same appointment time each week?

    Recurring appointment times may be requested based on availability but are not guaranteed.

    What if I am running late to my session?

    Sessions will still conclude at the scheduled end time to respect all client and provider schedules. Late arrival does not extend session length.

    What happens if there is a technical issue during my session?

    If technical difficulties occur, the session may continue by phone or be rescheduled, depending on the situation.

    Do you send appointment reminders?

    Yes. Automated appointment reminders are sent prior to scheduled sessions.

    What is your policy for holidays or provider time off?

    Clients will be notified in advance of any planned closures, holidays, or schedule changes.

  • Guided Journeys Wellness PLLC is not affiliated with guidedjourneys.com or any ketamine-assisted or psychedelic therapy providers. Guided Journeys Wellness offers virtual therapy, coaching and consultation, and immigration psychological evaluations only.